10-day returns
We want you to love your linen. If you're not completely satisfied, you may return items within 10 days of delivery for a refund or exchange.
Return conditions
- Items must be unused, unwashed, and in original packaging
- Custom-size or made-to-order pieces are non-returnable unless defective
- Sale items marked "final sale" cannot be returned
How to start a return
- Email support@nexlinen.com with your order number and reason
- We'll send you a prepaid return label
[CONFIRM: prepaid label provided, or buyer covers return shipping] - Pack the item securely and drop it off at the carrier location
Refunds
- Once we receive and inspect your return, refunds are issued within 5–10 business days
[CONFIRM: refund timeline] - Refunds are returned to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
Damaged or defective items If your order arrives damaged or defective, contact us within 48 hours of delivery with photos — we'll replace the item or refund you in full, including shipping.